TERMS & CONDITIONS OF MEMBERSHIP 1. DEFINITIONS a) Application Form – The membership application, direct debit instruction, the activity readiness questionnaire and the club rules. b) Children – People under 16 years of age and accompanied by a member c) The Club Rules – The conditions set out in sections 1-11 below together with the application form and any other rules which may apply by law. d) Physical Activity Readiness Questionnaire – You must fill in the physical activity readiness questionnaire before using any facility of the club. Certain medical conditions may mean you need a medical referral and a specific exercise programme before we can give you full membership. e) Fees – We have several categories of fees; Guest Fee – A charge for your guests to use the facilities. Joining Fee – A non-refundable fee paid on joining EDENS SPA. Monthly Membership Fees – The fees you must pay each month by direct debit for the month to come. Advance Membership Fees – The fees you must pay 6 or 12 months in advance for the 6 or 12 months to come. Corporate Contract - Business to business. Contract by negotiation. f) Initial Term – The period which ends 6 months after the date you join. You may not cancel your membership during the initial term unless you can provide a doctors medical certificate or a letter confirming redundancy from your employer. The cancellation will only apply when one of these documents has been received. g) Minimum Notice Period – You must give EDENS SPA one full calendar month notice after the end of the 6 month initial period. The Club will confirm this and advise you, if applicable, when your final direct debit will be made and the amount payable. h) Members – People we accept to become members and their children. If you are under 18, your parent or guardian must sign this. i) Joint members must be of the same household address. 2. CLUB RULES a) A copy of the rules is displayed in the reception area. b) If we are going to temporarily change the club rules, we will display any amendments in reception. We will only make permanent changes after giving you at least one months notice. You may cancel your membership if these changes are unacceptable. You must give us the minimum notice period (see section 1, paragraph g). c) When you sign the application form, you are agreeing to pay the fees and keep to the club rules. d) We may sell or transfer the benefit of our agreement with you, or the ownership of the club, to another person, firm or company at any time without giving you prior notice. Your membership of the club will continue to be valid, and we will try to give you notice if possible. 3. ABOUT YOUR MEMBERSHIP a) We may end your membership without notice if you repeatedly or seriously break the club rules. b) We will charge you £15 if your direct debit is rejected. If your direct debit is rejected two times in a row, we will cancel your membership. If you would like to reinstate your membership, you will have to pay the direct debits which were rejected, plus an administration fee. c) Membership fees are subject to periodic increases (normally annually). 4. YOUR MEMBERSHIP CARD a) You will receive a membership card. You must present your membership card to get into EDENS SPA. If you forget your card, we may need to see proof of identity. If you have lost your card, we will charge you for a replacement. b) Your membership applies to you and cannot loan or transfer it to another person 5. SUSPENDING YOUR MEMBERSHIP a) You may suspend your membership for at least two but not more than 6 months We will charge a reduced monthly fee during the suspension period. We cannot suspend membership retrospectively. In other words, you cannot ask us to suspend your membership for a period which has passed when you did not visit and use the facilities for any reason. b) If you want to suspend your membership, please liaise with the club manager. 6. IF YOU CANCEL a) If you want to cancel your membership, please put your request to cancel in writing and liaise with the club manager. Please refer to the clauses in relation to the notice you must give. Subject to corporate contract only. b) If one person who has joint membership cancels or suspends, the other person’s membership will change over to the individual rate. If you cancel during the suspension period, we will charge you the monthly membership fee in line with the minimum notice period (two months) 7. OPENING TIMES a) Normal opening hours of Eden Spa are: 0630-2100 Monday – Friday & 0800-2000 Saturday & Sunday. b) These hours are subject to change and you, the member, will be given a notice period of 7 days of any subsequent changes. c) On National/Bank holidays the opening hours will be: 0800 – 2000, these hours are subject to change, depending on capacity of the Best Western Diplomat Hotel. You, the member, will be given a notice period of 3 days of any subsequent changes. 8. GUESTS a) You may bring guests to the club. We will charge you a guest fee. Each guest must fill in the relevant forms and you must stay with your guests and make sure that they keep to the club rules. b) We may restrict guest admission at certain peak times. Please check before you visit the club that we will accept your guests. c) We can refuse your guest entry to the club for reasons of health & safety or if your guest does not adhere to the behaviour section on these rules (section 9). 9. CHILDREN (under 16years) a) Children must have an adult member aged 18 yrs or older with them to supervise them (two Children to one adult maximum). You must make sure that your children only use the facilities allowed, which are clearly marked. b) Children under the age of 4 years are not permitted to use any of the Eden Spa & Health Club Facilities. c) Children aged between 4-12 are not permitted to use the spa, sauna, steam room or gymnasium. Children aged between 13 and 16 may use the gymnasium provided that they follow an exercise programme approved by club management. d) Children aged 8yrs and over are not permitted to use changing rooms for persons of the opposite sex. They must make use of the appropriate sex facility. e) Children are only permitted to use the Spa facilities between 0900-1200 and 1500-1700 Monday –Sunday (School Holiday times may vary). Children with Junior Membership may use the gym between 8.30am-4.30pm. 10. BEHAVIOUR a) You must wear appropriate clothes and shoes in the club. In the interest of health and hygiene, you must shower before entering the pool, whirlpool, steam and sauna. b) You and your guests must not; Abuse the equipment or facilities of the club (you will have to pay for any negligent or deliberate damage to club property). Behave in a violent or rude manner or in a way which offends, distresses, or annoys anyone else. Smoke in any part of the club. Bring alcoholic drinks, drugs or mood-altering substances into the club. Use facilities of the club whilst under the influence of alcohol, narcotics or mood-altering substances. Drink alcohol in areas other than those allowed by the club. c) We can refuse admission or ask you and/or your guest to leave the club if we reasonably believe that you or they have broken any part of section 9, paragraph b. d) The club manager can decide who becomes a member. e) Fire Doors are only to be used in the event of a fire f) Members are only permitted to enter public areas and not staff only areas 11. DISCLAIMER a) In the case of loss or damage of personal property, our liability is limited to a reasonable amount having regard to such factors as whether the damage/loss was due to negligent act or omission by us. 12. OTHER a) We can; Change, withdraw or add to these rules (see section 2.b if you are unhappy with any changes of these rules). Change the operating hours of the club. Change certain facilities temporarily for decorating, cleaning, essential repairs or maintenance of equipment and special events. Refuse to rebook an appointment for you if you repeatedly cancel. Show new members and other individuals the facilities of the club and allow them access on a trial basis. Use any photographs of members or guests for promotional purposes, excluding infants/children. b) You can book for any class up to 5 days before the class you want to attend. c) Where lockers are provided for rental, we may remove any items you leave in unrented lockers overnight. Contents held for 2 weeks for safe keeping for security purposes d) We will not allow photography within the health club unless you get permission beforehand. e) Hotel guests are full members of EDENS SPA for the duration or their stay.
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Opens at 6:30am
Opening times
Sunday
08:00 - 18:00
Monday
06:30 - 20:00
Tuesday
06:30 - 20:00
Wednesday
06:30 - 20:00
Thursday
06:30 - 20:00
Friday
06:30 - 20:00
Saturday
08:00 - 20:00
This store is currently closed. Please see our opening times.
